VP Operations

Do you want to work with a company at the cutting edge of applied AI and Healthcare? Are you ready to be at the forefront of Mobile Technology development?

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Overview

We are looking for a steady-handed VP of Operations to grab the rudder and steer us through the turbulent, and oft uncharted waters of medical device software development.

What you’ll be in charge of

You will be running Healios Operations team, managing IT infrastructures and applications, account management and controls, customer service and database administration, ensuring that they are aligned to support Healios’ ability to successfully meet its business objectives.

IT Operations
  • Oversee the Company’s operations to facilitate sound business practices, organizational efficiency and productivity, and compliance with established policies and procedures.
  • Meet business and client expectations/agreed service levels covering performance, security, data management and continuity
  • Coordination on quality of services with other departments
  • Manage key corporate client relationship with Marketing & Sales department
  • Manage key corporate client relationships with Marketing & Sales department
  • Manage relationship with outsourcing partners and contractors
  • Interface with the various business segments within the Company to ensure efficiency, productivity, and synergy.
  • Prepare validation and introduction of new functionalities or decommissioning of functionalities that will no longer be available to users
  • Periodically report on performance and progress
Customer Operations
  • Run customer programs (engagement, set-up, run, complete, report, customer support)
  • Program management for clinical trials and clinical practice
Certification & quality
  • Ensure ongoing operational compliance with relevant rules and regulations
  • Oversee quality and certification programs
  • Oversee regulatory roadmap and compliance
  • Coordinate and facilitate internal and external audits

What we are looking for

  • Bachelor’s degree or master degree in a relevant discipline.
  • At least 2-3 years of experience in a similar position.
  • Experience with clinical operations, ideally in the target indications.
  • Experience in Information Technology — preferably with software or SaaS.
  • Desire to work in a respectful, transparent, and collaborative work environment.

What we’d like you have

  • Be comfortable with IEC62304, ISO13485, ISO14971, ISO27001 systems relevant to building software as a medical device
  • Excellent verbal, written, and presentation communication skills
  • Full proficiency in Spanish and English
  • General knowledge of regulations and compliance relevant to operating medical devices in clinical practice and clinical trials
  • Strong sense of ambition, self-motivation and self-discipline
  • Willingness to work beyond normal business hours when necessary
  • Strong attention to detail in a highly nuanced and niche industry
  • Outstanding organization skills and the ability to integrate different people and processes inside the company

Here’s the deal

We focus on improving the lives of people with neurological diseases. It’s that simple. There’s no small print. No quick fixes. Just big ideas and a commitment to getting it done.

But if we can succeed in achieving that, while ensuring our team can grow and shares in this collective sense of worth, then despite the sometimes hectic days and deadlines/long days and late nights, we’ll sleep well.

Whether you are a seasoned pro, or just getting started, your time with us will be one of constant growth. Being MedTech means we are at the crossroads of a highly regulated world where every decision has every day impacts on patients’ lives.

Perks

  • Competitive salary and incentives, based on experience and deliverables.
  • Freedom to divide your time between home and the office
  • Budget to set up and maintain your remote office
  • Employee stock option plan
  • Flexible and generous Spanish holidays
  • Evolve with a company at the forefront of technology and health

We look forward to planning the future with you.

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